Frequently Asked Questions (FAQs)

FAQs - Alyra Tools

At Alyra Tools, we are committed to delivering high-quality tools with unbeatable pricing and exceptional customer support. Whether you're a contractor, business, or DIY enthusiast, Alyra Tools is your trusted partner for all your tool and equipment needs. 🔧✨

Q1: What types of tools do you sell?
We offer a wide range of tools, including Power Tools, Hand Tools, Construction Tools, Industrial Equipment, and more. Browse our Products Page for a complete list.
Q2: How do I know which tool is best for my needs?
If you're unsure about which tool fits your requirement, feel free to contact our support team for expert guidance.
Q3: Are your products tested for quality?
Yes, all our tools go through a strict quality control process before being sold.
Q4: Do you sell branded tools or your own brand?
We deal in high-quality branded tools as well as our in-house tested products to provide the best value for our customers.
Q5: Do you provide product installation or setup guidance?
Yes, for certain products, we provide installation guidance through manuals or video tutorials.
Q6: What are the benefits of bulk purchasing from Alyra Tools?
  • Exclusive Discounts
  • Priority Processing
  • Customization Options
  • Dedicated Support Team
Q7: Can I place a sample order before buying in bulk?
Yes, we allow sample orders for bulk buyers. Contact us for details.
Q8: Do you provide a GST invoice for bulk purchases?
Yes, all bulk orders come with a GST-compliant invoice.
Q9: Do you deliver to remote locations?
Yes, we deliver pan-India, including remote areas. However, delivery times may vary.
Q10: What happens if my order is delayed?
If your order is delayed, we will inform you in advance. You can track your order or contact our support team for updates.
Q11: What should I do if I receive a damaged product?
  • Contact us within 48 hours of delivery.
  • Provide photos/videos as proof.
  • We will arrange for a replacement or refund as per our policy.
Q12: Can I change my delivery address after placing an order?
You can change the delivery address within 12 hours of placing the order by contacting our support team.
Q13: Do you offer cash on delivery (COD)?
Yes, COD is available for selected locations and products.
Q14: Can I cancel my order after payment?
Orders can only be canceled within 6 hours of placing the order. Refunds will be processed within 7-10 business days.
Q15: What should I do if my payment fails?
  • Check your bank/card details
  • Try a different payment method
  • Contact your bank for authorization issues
  • If the issue persists, reach out to our support team.
Q16: How can I claim a warranty on my purchase?
Contact us with your invoice details, and we will guide you through the warranty process.
Q17: Can I return a product if I am not satisfied?
We accept returns for unused and unopened products within 7 days of delivery.
Q18: What if I ordered the wrong product?
If the product is unused, you can exchange it within 7 days. Return shipping charges apply.
Q19: Can I become a distributor or reseller of Alyra Tools?
Yes, we welcome partnerships with distributors and retailers. Contact us for more details.
Q20: What are your customer support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM (IST).
Q21: How can I contact customer support?